Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
× What information we collect, use, and why
× Lawful bases and data protection rights
× Where we get personal information from
× How long we keep information
× Who we share information with
× How to complain:
Email enquiries@cleocoaching.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
× Names and contact details
× Addresses
× Gender
× Pronoun preferences
× Occupation
× Date of birth
× Payment details (including card or bank information for transfers and direct debits)
× Transaction data (including details about payments to and from you and details of products and services you have purchased)
× Health information (such as medical records or health conditions)
× Information relating to compliments or complaints
× Records of meetings and decisions
× Website user information
We collect or use the following personal information for the operation of client or customer accounts:
× Names and contact details
× Addresses
× Purchase or service history
× Account information, including registration details
× Marketing preferences
We collect or use the following personal information for information updates or marketing purposes:
× Names and contact details
× Addresses
× Profile information
× Marketing preferences
× Purchase or account history
× Website and app user journey information
We collect or use the following personal information for research or archiving purposes:
× Names and contact details
× Addresses
× Purchase or client account history
× Website and app user journey information
We also collect or use the following information for research or archiving purposes:
× Health information
We collect or use the following personal information to protect client welfare:
× Names and contact information
× Client account information
× Health and wellbeing information
× Emergency contact details
We also collect or use the following information to protect client welfare:
× Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
× Names and contact details
× Address
× Payment details
× Account information
× Purchase or service history
× Customer or client accounts and records
× Financial transaction information
× Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
Your right of access
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure
You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing
You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing
You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent
When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us at enquiries@cleocoaching.co.uk.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract
We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests
We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
We collect personal information in order to ensure that we are providing services to legal adults (at least 18 years of age), that there are no health conditions or related reasons which would conflict with or preclude the provision of our services, and to ensure that our products and services remain valid and in keeping with our clients' requirements.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract
We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to protect client welfare are:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent
We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract
We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
Who we share information with
Others we share personal information with
× Debt collection agencies
× Professional or legal advisors
× Emergency services
× External auditors
× Professional consultants
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
